Privacy Policy
Last updated: 8 May 2026
This Privacy Policy explains how Thejourneyconcert ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit thejourneyconcert.com or use our salik recharge online services. We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
1. Information We Collect
To process a salik recharge or any salik recharge online request, we collect the following categories of data:
- Identity data — full name, date of birth, Emirates ID number (only when required by law for high-value recharge salik transactions).
- Contact data — email address, UAE mobile number, billing address.
- Transaction data — your salik tag number, salik recharge amounts, recharge salik history, refunds, and any associated mobile top-up details.
- Payment data — masked card details (last 4 digits, expiry) processed by our PCI-DSS compliant gateway. We never store full card numbers.
- Technical data — IP address, device type, browser, language, and pages visited.
2. How We Use Your Data
We use your information to:
- process every salik recharge online request and confirm the salik balance update with the relevant clearing system;
- send transactional emails and SMS receipts for each recharge salik transaction;
- prevent fraud, including blocking unauthorised salik recharge attempts;
- respond to support enquiries about a failed salik recharge online request;
- improve the platform — e.g., reduce the time it takes to recharge salik;
- comply with UAE law and tax obligations.
3. Legal Bases
We process personal data based on (a) the contract between you and Thejourneyconcert when you initiate a salik recharge, (b) your consent (e.g., marketing communications), (c) legitimate interests such as fraud prevention on salik recharge online transactions, and (d) legal obligations under UAE law.
4. Sharing With Third Parties
We share data only with:
- licensed UAE payment processors that authorise your salik recharge online card transaction;
- the salik clearing partner that posts the recharge salik amount to your tag;
- infrastructure providers (cloud hosting, fraud screening) bound by data-processing agreements;
- UAE regulators or law enforcement, when legally required.
We never sell your data and we never share salik recharge history with advertisers.
5. International Transfers
Some of our processors may be located outside the UAE. When that happens, we rely on standard contractual safeguards approved by the UAE Data Office to keep your salik recharge online data protected at the same standard.
6. Data Retention
Salik recharge transaction records are retained for 7 years to comply with UAE tax law. Marketing data is kept until you withdraw consent. Technical logs are kept for 12 months.
7. Your Rights
Under UAE PDPL you have the right to access, correct, delete, restrict, or port your personal data, as well as object to certain processing. You may also withdraw consent at any time. To exercise any right relating to your salik recharge online history, email info@thejourneyconcert.com. We respond within 30 days.
8. Security
We use TLS 1.3 encryption, tokenised card storage, role-based access control, and 24/7 monitoring. Every salik recharge online transaction is signed and logged. If a data breach affects your salik recharge data, we will notify you and the UAE Data Office without undue delay.
9. Cookies
We use cookies and similar technologies. See our Cookie Policy for details.
10. Children
Our salik recharge online services are not directed at users under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy. The "Last updated" date at the top will reflect the latest revision. Material changes affecting how we handle salik recharge data will be communicated by email.
12. Contact
Thejourneyconcert · Office 1204, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE · P.O. Box 12894 · info@thejourneyconcert.com · +971 54 387 6219.